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10 Tips for Giving and Receiving Feedback Effectively

Multiple studies have shown, and I’m sure your own personal experiences will attest to, the relationship between effective feedback and employee engagement. Receiving regular, pertinent and specific feedback from their direct supervisors and managers is a key driver of engagement. On the flip side, when that feedback is absent, it creates a great deal of distress for employees because they don’t know where they stand or how they’re doing. One of the greatest gifts that leaders can give to their direct reports is clear, consistent and honest feedback. Here’s how:

1. Ask yourself: “What useful information do my people need? What information would help them be more successful in their jobs?” Your goal for giving feedback is to encourage future positive behaviors and also to let your staff know how they’re doing and the impact they have on others or on the organization.

2. Avoid focusing on feedback as either positive or negative. Feedback is feedback – get rid of those descriptors because they can actually interfere with your ability to get your point across. Your feedback is just as important in giving recognition as it is in correcting behavior.

3. Assume positive intent. Approach your staff from the standpoint that you recognize their desire to perform effectively in their jobs. Whatever it is that they have done, consider your response from the standpoint that their intent was positive. So, you might start out by saying: “Chris, I know that you’re committed to providing exceptional customer service.” Or, “Pat, I know that efficiency is very important to you.”

4. Address specific, observable behaviors instead of making broad judgments. Consider the difference between: “Chris, I just observed you walk past a patient who clearly looked lost,” and “Chris, you’re insensitive to patients’ needs.”

5. Act immediately. Feedback should be provided as soon as possible after the behavior was observed. The closer to the actual situation, the more pertinent and relevant your feedback will be.

6. Attain confirmation that your message was received. As part of your discussion with your employee you should make sure that they heard, and understood, the message you sent. So you might say something like: “Just so I know we’re on the same page, could you tell me what you understand our next steps to be?”

In addition to giving feedback, there are also times when we will receive feedback. Here are some guidelines for when you’re on the other end of the conversation:

1. Suspend any defensive responses that you might naturally feel. Frankly, most of us had had negative experiences with receiving feedback so our initial reaction may be a “fight or flight” response. Work to keep your emotions in check!

2. Say to yourself: “This is information.” Remember, we are not going to label feedback as either positive or negative. It is simply feedback-useful information that can provide you with new insights or understandings about how you or your behaviors are perceived by others. You are always in control of your own response so you get to choose whether you are going to respond emotionally, defensively, or whether you will focus on the feedback as useful, character-building information.

3. Seek specifics. Using a non-defensive tone and body language, seek additional information, particularly if the person giving you feedback hasn’t provided you with specific details. “I’m sure you know that providing exceptional customer service is very important to me, so I want to make sure I understand more about how I came across in this situation. Could you give me a specific example about what you observed?”

4. State your understanding of the conversation. Just as you want to seek confirmation of your message when you’re the sender, when you’re the receiver you want to confirm that you understood the message. “What I hear you saying that correct?” A gracious recipient of feedback will also thank the person giving the feedback, understanding that it is a growth opportunity.

Of course there will be some give and take in your conversations with others, whether you are on the giving or receiving end of the feedback. A technique that can be helpful to ensure that the conversation doesn’t escalate or become defensive is empathetic assertion. Empathetic assertion involves making a statement (assertion) that expresses your understanding (empathy) for the other person’s point of view.

Let’s take a look at a few examples:

A nursing staff member whose attendance at an administrative meeting is requested resists and says she just doesn’t have the time to attend. “I know that it’s hard for you to leave your patient care responsibilities, yet I want you to know how important your participation in this meeting is.”

You spot a housekeeping employee who stops in the hallway to comfort an obviously upset visitor. “I couldn’t help but observe your interaction with that …

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Lifelines Sustained Via Health Management

To sustain any business of sorts, there is a necessity to employ administrators to ensure proceedings run on clockwork. In similar fashion, health management services are essential in the dispersal of services of a commercial sense or otherwise. As the business of providing quality health care continues to climb to new heights due to newly discovered diseases, cures, methods and like, it takes a substantial amount of knowledge and experience to keep its lifeline running well. It certainly does not spell well for the patients if the establishment they are seeking services from is in equally bad shape.
Although great honor is laid at the feet of those who do service to the public by restoring them to good health via medical treatment coupled with befitting bedside manner, let one not forget those who function in the background. In order to run a successful performance on stage or in recorded mode, the unseen faces play equally crucial roles. The responsibilities of those in charge of health management are no easy burden to carry. One is charged to run a business which provides care for the less fortunate whilst keeping itself in shape. Being different from other commercial trades which focus on profit-generating objectives, this sort of establishment is supposed to uphold the Hippocratic Oath as sworn by its staff of health care practitioners. Times may call for difficult decisions when escalating costs may cause one to make decisions which are deemed unfavorable and unfair to the common eye.
With relevant knowledge via a degree in this field, one is better equipped to handle the daily affairs plaguing the establishment. This is not to say that one can handle with ease every sort of problem thrown in his way. An educated and experienced administrator can better assess the situation and derive informed judgments for the provision of quality health care as well as overall good of the organization.…

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Older Women Like Home Care More

Survey says why insurance with home care benefit is popular
More older women get home-based care for chronic health issues than men, reveals an American Association for Long-Term Care Insurance (AALTCI) study.
According to the study, 60 percent of home care recipients were women. In the same group, over 80 percent were 75 years or more than that. The survey, which was conducted by the association through a one-week period in March, had 1,000 men and women respondents.
“The large majority of both men and women home care recipients were over the age of 71 and most received care for three days a week or less,” according to Jesse Slome, executive director of AALTCI. 66 percent (two-thirds) of women received care at home for three days a week or less, while less men (49 percent) made use of the same service in the same frequency.
The AALTCI study also found the cost of home care services to be around $20 per hour. However, this varied depending on the type of service required and the location. “Someone requiring care three days a week for six hours a day is looking at a cost between @20,000 and $25,000 annually, which is why individuals increasingly buy long-term care insurance with a home care benefit,” says Slome.
“Most people wrongly associate long-term health care with skilled nursing facility when the vast majority of care takes place at home,” pointed out Slome in an earlier interview. Today more and more people prefer getting treatment for chronic and age-related conditions right in the comfort of their own homes, added Slome.
“People do require long-term care services at younger ages typically as a result of accidents or illnesses,” noted Slone. As a matter of fact, a large majority (90.7 percent) of long-term care insurance claims start at age 70. Among women below 64 years, about 20 percent received care for seven days a week, while 40 percent required care five days each week. A mere 25.3 percent of women aged 82 required care for five days a week or even more.
According to the National Association for Home Care & Hospice, about 7.6 m people are recipients of home-based care today, usually as a consequence of an acute illness, long-term health condition, permanent disability or terminal illness. Annually, the federal government spends $60 billion for home health care.…

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All You Need to Know About Medical Field Careers

One of today’s fastest growing career fields is the medical field. The medical field offers a variety of job opportunities. You are sure to find the medical career that suits your interests and skill level. The average salary of medical careers ranges from moderate to high. The medical field also offers job stability. Why is the medical field so popular?
The medical field is meant for those that want to touch lives. It is all about helping people. If you want to make a difference in the world, one person at a time, the medical field is the perfect career field for you. The medical field gives you the opportunity to show others that you truly care about them. In many medical careers you even get an opportunity to save lives or provide medical care to underprivileged areas. The medical field is the perfect place to make an impact on the world.
There are jobs available for essentially all skill and education levels. For those that just have a high school degree, there are many jobs available labs or providing assistance to surgical nurses. For those with a bachelors degree, lab work might be the right career for you. You can help diagnose illnesses by performing experiments in the lab and viewing samples under the right conditions under a microscope. For those that want to further their education even more, becoming a nurse or doctor might be the route you want to take.
Medical careers also offer competitive salaries. Health care is the most essential need our society has. Even though technology has made our lives easier, nothing can replace a human based health care system. As people live longer and more babies are born every day, the strain on the health care system grows. Because of this high demand for health care professionals, salaries are very competitive. This high demand also offers a lot of job stability.
You never get bored when you have a medical career. Every day there is something different going on and new challenges to overcome. The medical field is a fun and exciting career to have. There are fast paced jobs for those that need extra excitement, and more relaxed jobs for those that want a more tame career. There is a job for just about every interest level you might have.
Even if you do not have the stomach to handle body fluids day after day, there is a job for you in the medical field. You can work as a receptionist in an office, or do other clerical jobs in the office. You can also be a pharmacist or pharmacy technician. For those that enjoy travel a job as a drug representative might be the job for you.
For those that are looking for their first job or those that are looking for a new career, the medical field is the perfect place to start your search. There is the perfect medical career for just about everybody. All you have to do is search for it.…

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The Basics of Senior Home Care

With a large aging population in declining health, many children and family members are seeking information and services for senior home care. Rather than moving parents or loved ones to a nursing home or residential facility, home care brings health care professionals into a comfortable and familiar environment, increasing independence for the senior and allowing them to remain in their own setting. The term “home care” often refers to non-licensed medical professionals, although in some cases nurses or physical therapists are involved in the treatment plan.
What services are provided by home health care professionals?
As the goal is independence, familiarity and comfort, keeping an elderly relative in their own home is critical. In home care can provide a longer, more comfortable, stay at home for aging parents and loved ones. Service professionals providing home care include:
Transportation: Driving can become increasingly difficult and balancing daily commitments such as church, friends or doctors appointments, impossible. Seniors can utilize taxi or bus services, although there are alternatives in the local community that may be free or at a nominal charge. Medical insurance may cover or partially cover the cost of transportation to and from doctor appointments for seniors. Keep in mind that familiarity is important for both the elderly person and the driver as it ensures that the patient’s needs are met each and every time.
Meals: Nutritious, delicious food production and kitchen cleanup can become an increasingly difficult task for geriatric relatives. In addition to meals, delivery people offer companionship and regular contact with the patient.Professional delivery companies often train their staff to watch for worrying conditions, changes of mood or medical needs.
Home Construction: As needs change for an elderly person, they may need alterations within their home environment, such as lowered cabinets, non-slip flooring or updated bathroom fixtures. Consideration of the cost of long-term, in-care treatment should be taken when faced with the cost of assisting an elderly person to remain in their home.
Licensed Medical Care: Family members may wish to provide regular medical treatment by qualified, licensed professions in the home. This provides comfort for the patient and also regular updates for family members.
Prevention Services: Fall prevention is playing an increasingly important role on this. As costly hospital stays can result from a fall, a professional familiar with common causes of falls can provide guidance in altering a home environment. These may include updating shower fixtures, widening doorways or installing ramps.
How can I find the best home care professionals?
For comprehensive services, eldercare agencies are an excellent option. In addition, community groups, religious groups and local government agencies can provide resources and qualified senior care services.
How will we pay for these services?
Insurance companies that cater to geriatric care, such as Medicare or Medicaid, often cover all or part of in-home specific senior home care advice, consult a professional, qualified insurance agent.…

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What To Do When Back Pain Strikes

There are millions of back pain sufferers throughout the world. Serious back pain can create an environment where tasks that are normal to everyday life become difficult to complete. Unfortunately, back pain can also prove difficult to treat. Luckily, there are a number of ways to handle your back pain. This article provides useful advice and several effective techniques that can help manage your back pain.

You might have to wait a few days for an appointment with your doctor while suffering from severe back pain. People with a ruptured disc may find that laying on their backs with their knee bent is the most comfortable. This helps to release tension in the back, as it allows muscles and tendons to relax.

Back pain is important, so do not ignore it. People often ignore their bodies. They think they can just walk off, or ignore the pain. If you try to move while in pain, it can actually worsen your condition. You should be focused on relaxing until the pain is gone.

There are exercises you can do that will reduce the likelihood of you suffering a back injury. The flexibility that you can gain from yoga can help prevent muscle strain for example. In the same way, exercises that strengthen your core muscles could benefit individuals that lift heavy objects on a regular basis by fortifying their back muscles.

Do you suffer from back pains? If so, it is best to avoid activities that require you to twist your body. Whether you are cleaning the house or lifting heavy objects, twisting your back too much can cause severe injury and pain. While playing any sport, remain cognitive of how your movement may affect your back and ease up whenever you feel any indication of pain or discomfort.

Many women are opting for breast reduction surgery to help ease their back pain, and give themselves some permanent relief. This is a personal decision and is considered a health consideration and not a cosmetic surgery. If you have very large breasts, your back and neck can suffer from pain. Women have have their breasts augmented are at specific risk for this.

If you are constantly frustrated and worried about your back pain, your condition will not improve. Learning to relax helps to ease the tension in your muscles which will decrease the chances of another injury. Take the time to rest and apply moist heat to the injured areas to alleviate the pain in your back.

Back pain responds best to basic treatments. Avoiding intensive activity for a couple of days can help. As you wait for relief, see if anti-inflammatory drugs such as naproxen, acetaminophen or ibuprofen provide any help. You can also try the old-fashioned method of using heat or cold to soothe your back.

Don’t let your back pain take over your life. Do everything you can to make your pain more manageable so that you can live your life the way you want to. Now that you’ve read this article, take the advice that you think will work for you and apply it to your life.…

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Amazing Advice You Need To Read On Dental Care

A mouthful of decaying teeth is a situation nobody ever wants. That is both ugly and painful. Luckily, with good oral hygiene, you can avoid this problem. Keep your teeth healthy with the following tips.

You should always brush for at least two minutes. You just aren’t getting to every crevice inside your mouth if you brush any less. Take the time every morning and evening to properly brush your teeth as avoid a buildup of plaque.

Particularly if you are nervous about receiving dental care, spend some time researching dentists in your area. Check out online reviews and ask for opinions from your family and friends. Aim to find a dentist who is very friendly with their patients. That can do wonders in making you feel better during your appointment.

Do not forget to brush your molars. You can have a tendency to focus on just the teeth at the front that you can see easily in your mirror, but you need to get those back teeth too so you prevent cavities. Make sure you brush your back teeth well every time you brush to avoid problems.

Use toothpaste that’s made for teeth that are sensitive if you have that problem. If you have discomfort or pain when eating cold and hot drink and foods, you might have sensitive teeth. It is important to talk to your dentist about this problem to make sure there isn’t a serious cause.

Whitening strips and regular brushing can help you get whiter teeth. Carefully read the instructions and don’t leave strips on the teeth beyond the recommended time. Avoid using these strips frequently as you may damage your teeth.

Before buying a brand of toothpaste, read it’s label. It is important you select a toothpaste with some fluoride. In addition to the fluoride, the ingredients should include elements that help to brighten your teeth. If these abrasives are hard on your gums, shop for a gentler product.

If you have a tooth come out due to an injury, keep it. Clean the tooth off. If there is flesh attached, leave it in place. See if you can slide the tooth back into the empty socket. If not, use milk to soak the tooth in and get to your dental office as soon as possible.

Avoid high levels of citrus; they contain damaging carbonic acid. Anytime you consume citrus fruit or fruit juices, make sure you thoroughly brush your teeth immediately afterwards. This will keep the carbonic acids at bay so they don’t start dissolving your enamel.

You should always remember how important mouthwash is. Mouthwash can rinse the parts of the mouth that your toothbrush just can’t reach. Choose to rinse twice a day- once in the morning and once at night. Be certain to use a mouthwash without alcohol, because alcohol is drying in your mouth and may cause problems.

Who wants to have an ugly smile? It looks terrible and might even feel worse. Avoid a scenario like this by keeping on top of your dental care, and visiting your dentist on time. Refer back to this information as needed to keep your teeth looking their best.…